This is what the seller had told me: “The logistics provider replied that the Courier could not get in touch with you. Parcels are usually returned to the local post office after delivery fails. You can use the logistics tracking number to consult the local post office for picking up.”
Since aliexpress is late in updating me about where my parcel is I was unable to answer the calls from the post office but I did attempt contacting the hotline that contacted me but it was always busy. I visited my local post office and the person there told me that my package is in Dubai. I lived in Abu Dhabi and I can’t travel to dubai due to restrictions.
I was then updated by the seller “Dear customer, we contacted the logistics provider and were informed that the package has been destroyed. As a result, we pay high international logistics costs and cargo costs. We were told that the Courier could not get in touch with you, so the package was returned to the post office. Since no one picked it up for a long time, it has been destroyed now.”
The seller then suggested that I can
open the dispute and select "Logistics cannot query information" to refund.
I’m scared to open a dispute because aliexpress might charged me because the seller paid for having the product destroyed. I’ve been thinking twice because it’s okay for me get at least a partial refund or not get a refund at all. But I might regret if I didn’t even try opening a dispute.